What our Customers say...


Had crazy time trying to submit my review to Facebook and Google so I am sending it to your local email. Please make sure as a favor to us that this review gets to the right people.
Let me say that your work during this terrible flooding ordeal in February was beyond fabulous! These were scary times with a lot of valuables/heirlooms in the new basement at risk because of the massive local flooding and power failure. The workers were very a well trained and knowledgeable and answered all our questions. They obviously liked their jobs which was obvious. We can’t say enough about them and being a retired Vice President of a non profit company for over 30 plus years I hired many people during this time frame. So I know talented staff when I see them and it proves beyond a shadow of a doubt that your company has great hiring practices. Also, in addition to the front line flooding workers I would like to mention office manager Ms. Harrison for her expertise in keeping me informed and also answering a plethora of questions. She deserves a medal. Last, but I can assure you not least, was the great "calming us down" help that Pete Kenny gave us and all the countless questions that he answered with integrity, honesty and super expertise and always showing my wife and I an understanding attitude. He is a great ambassador for your company and a pros pro and I therefore will personally recommend SERVPRO® to everyone that needs your services in the future down here. Thank you again!

We had the best experience with SERVPRO Southern York County. I rarely do surveys or write reviews. I chose to write this one because Pete from SERVPRO was just fantastic. From the very first frantic call to the last, Pete was responsive, professional and calming. He kept us posted every step of the way. The work was completed ahead of schedule and the job thorough. If you ever find yourself in the unfortunate circumstance to need mitigation work, use these guys they are the best.

I came home after being away 2 weeks to a finished family room and basement full of water. SERVPRO quickly sent out a team to clean and dry the area. Pete worked directly with my insurance company to file a claim. His team literally took care of everything - water removal, disposing furniture, cutting wallboard, and removing doors, floors and mopboards. Pete and his team were always professional, efficient, kind and courteous. SERVPRO literally were my knights in shining armor!

SERVPRO removed all the insulation in my attic and treated a mold issue. I expected potential for a big mess during this process but was pleasantly surprised. There was no clean up required from me at all. Everything was taken care of perfectly.

Pete and his team were amazing. Communicative, present, professional and courteous. I would recommend them to anyone with rapid remediation needs!

The entire process with SERVPRO of York County was efficient and professional. The quote was reasonable and quickly prepared and the team showed up and worked diligently to get the work done with minimal disruption to my day. I highly recommend this company!

If you are looking for a company that is professional, friendly & timely, Call SERVPRO! Pete was my first contact and helped reason things out and talked about solutions to get the job done.
I am so happy!!! Thank you!!

Prompt - they showed up to give an estimate the day after I called AND scheduled and completed our cleaning within that same week.
Professional - the estimate detailed *every square inch* of the property and how they were going to clean it.
Great results - it's like night and day. The house looks and smells great now.

Great team!! They were honest with their assessment which saved us in cost. Super friendly and timely.

SERVPRO of Southern York County responded immediately, even after hours, and completed their work extremely quickly. They were professional and easy to work with, and went above and beyond to make sure everything was taken care of.

Needed timely cleaning of mouse residue from basement and this team came through

Joe and his crew where awesome, immediately responded to our water mitigation call, working around my schedule. Joe explained everything in detail that needed to be completed. His crew was professional, neat and provided quality work. Explaining the process from start to end, with updates on progress. Highly recommend SERVPRO, will be the only company I would recommend and use in the future.

SERVPRO was an excellent choice when we had a water problem. The staff came quickly, set up equipment, and answered all questions. I would certainly call on them again if I had another problem.

Cannot say enough about the SERVPRO people, service. It was a joy having them in my house. From cleaning to restoration, construction, it was all done. Thanks to all the guys, especially John C!

Great service, very professional team.

I have known the SERVPRO name and assumed because they are so well known that must mean the most expensive and that is furthest from the truth. Great value. Great professional folks that came to do the work. We recommend this branch.

Impressed. From the management down to each technician, SERVPRO made the entire experience stress free. They always kept us informed of the schedule and what to expect. The workers where always polite and conscientious.

The team was great! We greatly appreciate the work done. Very clean job. Joe was great to work with. Made the whole process very seamless and worry free!

John and his staff did the clean-up and the interior demo of our house after a destructive fire. Still a bit more to do but so far they have been excellent. Great communication and John has always been on the end of the phone or text to answer any concerns I had. His crew made every effort to give us the opportunity to salvage items rather than just blanket dump all the contents of the house. Hope to never ever have to use them again, but if I need to, I would definitely use these guys.

While in the process of getting ready to put a house up on the market, we realized that we needed a deep cleaning for the downstairs basement and family room. We were under time constraints, but it was a job beyond our capabilities. I called SERVPRO. They were responsive, they got an estimate to us right away and worked with us to meet our deadline. They did an excellent job. Thank you to Pete and crew. We couldn’t have done it without you. I highly recommend them and would definitely call them again if I needed them.

They were completely flawless. Super nice, clean, and always polite nice and explaining everything to me. Having a huge mess was easy to deal with SERVPRO there.

Joe was superb at response and attention to our needs. His crew Haley and Rob were outstanding in work, professionalism and compassion. It was unfortunate that we needed the service but could not have asked for a better team to help us!!!!!

SERVPRO did a wonderful job of clean up after pipes burst in my home. They were efficient and completed the job in a timely manner. I would use them again and recommend them highly.

Got myself into a big pickle buying an undisclosed mold property. Pete Kenney is the Best of the Best! He is professional, readily available and knows how to instill confidence that the job will be done correctly! Thank you SERVPRO.

Very professional. Arrived quickly and worked fast.

Without a doubt, this was the best experience I have ever had with a mitigation company. The owner of SERVPRO of Southern York County performed as well as any company I’ve ever dealt with. We are looking at a $1M loss in John’s company handled all of the mitigation. He protected all of our property, laid down tarps, protection on decking, protection of walls… Doors, etc. He kept our property secure by ensuring that doors were locked and provided updates more detail than you could ever imagine. He assisted us (and the owners of some of our condos) with contacts for moving their personal belongings out, he had dumpsters, delivered and picked up very timely, and made sure his employees respected all the rules and regulations of the property. His employees were respectful and faced a lot of challenges with anxious owners. I commend John and SERVPRO of Southern York County for an incredible level of service. If your insurance company doesn’t recommend SERVPRO, insist that you’d be allowed to select your medication company. You can’t go wrong with Southern York county SERVPRO.

Flooded basement at a busy time for these guys, Peter was an absolute saint and took care of the problem right away!

We wish to thank Joe Belanger for his prompt response and assessment of the water damage in my home. We are also immensely grateful to Joe Blanco, Mike Monroe and Ethan Bentz for their skilled workmanship, professionalism, and team work. Everyone's care, concern and kindness brought much comfort and peace of mind. Your service is invaluable. God bless you all and again, many thanks! 

We had a soot situation caused by a faulty propane construction heater. SERVPRO did a great job was extremely responsive to help. Would recommend them to anyone!

Pete was awesome to work with and the SERVPRO team were all professional and did an excellent job!

Fast, friendly, and went out of their way to help and set up contractors for repairs

Easy to work with
Would use them again for anything that I could not handle

“There is standing water in my basement, can you help?"

That’s it. They were on their way.

After calling SERVPRO of Southern Maine, it was clear why they have “Pro” in their name.  Within an hour they were in my basement cleaning up the water.  Once that was accomplished they deployed fans and dehumidifiers to dry up the moisture as a measure to eliminate the conditions where mold could form.  In and out in about two hours. My wife and I are very grateful.  The team from SERVPRO worked with confidence and that confidence was contagious!

Thank you SERVPRO. Best in class service.

Great service, the two men that placed the fans and dehumidifiers and did the work were very professional and friendly.

Pete was very professional throughout the process of mitigating a bathroom mold problem in our cottage. We were communicating from our home in Ma and he and John made the process very easy. John followed up with the rehab work and everything turned out very well. Sharon and I were very pleased and would highly recommend this company.

I can’t say enough good things about this crew. They were there within an hour of my house flooding, extracted all the water and had drying equipment in place in less than a day. A few days later they came and did the removal of all the damaged drywall/flooring/etc. they did an incredibly clean demo and left the house very live-able for the interim. Kudos all around from start to finish. Very friendly, professional and prompt.

Highly recommend this company. Made the experience so easy, responded within 2 hours. Could not have been more friendly and professional. Manager even followed up with a visit to check that his employees managed to job properly. 5 stars!

SERVPRO has saved us twice now. This is a great company with a proven track record. The Sanford/ Springvale location has been beyond great! They came right out, addressed the problem immediately, continually checked in on the progress, and then were more than fair each time with their invoicing. I would not hesitate to call them if needed in the future.

Excellent service very caring people.

Staff was so friendly and hard-working. I was quoted a certain price and the job came in below that price which was greatly appreciated. The work they did was fantastic. I am very pleased with this company.

The team from SERVPRO Southern York County is an outstanding team. I cannot stress enough how helpful and professional they are. Do not hesitate to use their services. They are extremely knowledgeable to support you with any of the services that they offer and should you have. I had a major mold and water issue and they handled everything and advised me on every step of the way. look no further this team is the absolute best in restoration services.

Great job by everyone.

I've had two experiences with SERVPRO of Southern York County. The first was a devastating house fire about 10 years ago. We lost a lot of our belongings, but SERVPRO tagged everything thoroughly and stored it to allow us to make our insurance claim and retrieve irreplaceable items of sentimental value. The second was more recently for a patch of mold found in an adjacent room during a bathroom renovation. They were punctual, efficient and personable during and the estimate process and the actual work and found every opportunity they could to save me money. Thank you SERVPRO for helping make our house a home for the last 15 years.

SERVPRO cleaned a basement that was covered in construction dust/dirt from floor to ceiling. All parts of the basement were vacuumed and wiped down to restore usability.

SERVPRO of S.York County responded, assessed the damage and started the clean up of my flooded home quickly. The manager of the job communicated frequently and was responsive from start to finish. Team was thorough. Great job!

The team cleaned up my mold issue, fast, neatly and came right away.

They took care of everything!

We had a breach of the furnace in February at our church. It had gone undetected for several days so consequently it flooded the basement. I called them on a Saturday and they came promptly and cleaned up the water and set up drying equipment. We were very glad to have such timely service on a weekend. We are very grateful for the work done.

Our entire first floor was destroyed due to a broken ice-maker connection (tip: always shut it off if you are going to be away for a while).
SERVPRO packed up the kitchen, moved furniture, demolished, got the water and mold out.
THEY WERE SO RESPONSIVE and so professional.
We highly recommend them.

This company was quick to respond. They provided professional service with powerful equipment and worked around my business schedule of operations. They even came back over the weekend to make sure things were drying and ready for my Monday morning opening. I will definitely use them again and recommend them to others.

Highly recommend!

SERVPRO is an amazing company. We have use their services at a number of locations. We highly recommend them for all your needs.

SERVPRO responded to our call in a timely fashion. We had water damage in our conference room and it was a bit smelly. The guys came out, moved furniture, cleaned the carpet, and put the furniture back. They were polite, professional and very fast!

They did an amazing job to fit our aggressive time schedule for a house sale. Very professional and cost effective!

SERVPRO was great! Their communication was great. They told us when they would be there and showed up as promised. The staff knew what they were doing and followed up. They even stored our cleaned carpets for several months. I would very highly recommend them.

Insulation removal and pest cleanup, very responsive, great people doing the work…hard working and professional. Reasonably priced. Pete was so nice to deal with. Even helped me replace ceiling tiles… Grateful to have found an honest company to deal with all the way around. Would call again in heartbeat!

My sewer pipe was blocked and caused the waste and waste water to flow into my basement. Setting up the appointment was easy and my basement was so clean. It surprised me. Everything was cleaned, disinfected and you couldn't smell anything unpleasant. I was so impressed. They even offered to dispose of the wet vac I attempted to clean the mess up with, after I told them I was throwing it out. Saved me such a headache. They had me take a look before they left and were so courteous while here. I work remote and even though there were sounds from the equipment, they were as quiet as they could be so I wasn't interrupted unnecessarily. I will always use this office if I have another issue they can assist with.

Everyone was kind and very helpful. Explained each step. Made sure we were happy with the end project. We would recommend SERVPRO to our friends and family

They came ASAP and acted right away to rectify the water, chemical restoration because of the sewage. They removed all soiled items and took pictures for insurance

Professional deep cleaning of two bedroom condo including removal of soil mattresses, betting etc. Excellent job over two day period. Highly recommend SERVPRO to anyone!

Leaking roof caused water damages to walls and ceiling. They quickly demoed the damage and dried out the space for repair.

We had a leak at our summer cottage and they cleaned it up quickly and competently. Even though I was out of town, the SERVPRO kept me informed about what they were doing.

Great Service!!! Accommodating to our needs. Worked great and in a timely fashion.

Pete, from SERVPRO, was extremely responsive, thorough and professional. Him and his team did an excellent job cleaning up my home and saving whatever contacts he could. We really appreciate the work he and his team has performed.

The service was extremely efficient and professional. Would always recommend their service

Could not tell there was any smoke damage at all! Thank you SERVPRO!

SERVPRO was very professional and I would highly recommend them.

When the library's basement flooded on a Weds evening after 6pm, I called the fire department first and SERVPRO right after. It was a disaster with a basement full of books, crafts, furniture and so much more. Once the fire department realized that the water was coming up through the floor and all the pumping wouldn't help, they told me to get the professionals in here - SERVPRO! They couldn't have been more helpful, dependable, and professional. They worked for the next several weeks to clear out the debris and dry out the basement until it was completely cleaned, clear, and dry. They are a fantastic company to work with and I highly recommend them! Thank you SERVPRO!

Excellent service. Very responsive.

They were excellent, 5 stars! Was extremely happy with their service, would definitely recommend!

Prompt and professional.

Great company! We had a small fire and they came in and did a thorough cleaning and were very understanding and flexible with our schedule. The cleaners we had were super friendly and professional and although our situation for needing their service was not ideal, we had a great experience with using their services and would definitely recommend them to friends and family.

I cannot say enough good things about SERVPRO and especially Pete Kenney and all those who work with him. We have a house in Wells which is a vacation home. We found out from our neighbor that we had a flood and significant steam and mold damage. We called SERVPRO early in the morning when we were driving up from our other house and they were there within an hour and communicating with us over the phone as we were driving up about what they would do to take care of the damage. Throughout the months long process of water removal and mold remediation and clearing out our basement of all of our things, they have been nothing but professional and caring!! I cannot say enough good things about SERVPRO!! From the drying of our basement, to packing up of all of our things that could be saved and removing the things that couldn't, to communicating with our insurance company, and then to the mold removal and then finally the repair work, every step of the way was amazing and easy. We cannot thank Pete Kenney and everyone else involved along the way more, they were just, simply the best. We had SERVPRO do the water and mold remediation and also the repair work. Evan Hudson did the repair work and was also amazing! They made a very difficult situation easy to deal with and communicated all along the way about each step even when we were not able to be at the house. We definitely felt that we were in good hands and felt comforted by the fact that they were taking care of everything. Thank you, thank you, thank you!!

Everyone was very courteous and friendly. Work done efficiently and they showed up when they said they would. Very helpful during a difficult experience.

Amazing job!! Quick to the location after the incident.

We called Pete at SERVPRO immediately after a fire. He returned our call promptly and had a team on-site in 2 hours. They worked expediently and in a day and 1/2 they remediated the entire premises! EXCELLENT!!!!

We had severe water damage and within one hour Joe and his team were there to begin what turned out to be 2+ weeks of dehumidifying, fans, and demolition. Also need to mention they moved furniture, boxed up personal items and clothing as well. Their work ethic is top notch and the hardest working people I've ever seen. Obviously very emotional for us being the homeowner but Joe and his team set our minds at ease. The company is extremely professional, and out of a tragic experience we walked away with confidence and that we were taken good care of. Thank you!

It was an extremely overwhelming event and the staff and crew made it so much easier. The crew I worked with was great. They were very professional and reassuring during an extremely stressful time. There were so many folks working in the house during the demo and restoration, everyone was very respectful of my home while being efficient and thorough. Thank you all!

I called after a burst pipe. They were extremely quick and thorough and helped arrange everything from water removal, to insurance process, to repair. Can't thank Pete enough for all his help!

Ray was incredible - super fast to arrive at the house when we called. Walked us through the services and kept me up-to-date on activities and progress. It was great!

Thank you for all of your help and for making this an easy situation to deal with!

Peter Kenney was 100% professional. Always kept us up to date with the work they were doing. Very prompt in replying to calls and messages. Great job!

SERVPRO employees were very professional and knew exactly what to do. Very organized and detailed in their work. Very satisfied customer.

Thank you so much for the fantastic job your crew did for us. Both Ethan & John were professional, friendly, and knowledgeable.

A friend told me about her experience working with Pete Kenney and his team from SERVPRO, that they were extremely pleased and impressed with their thoroughness. I was not disappointed at all. Their integrity and honesty was impressive!

I highly recommend the Sanford, ME SERVPRO team. They responded promptly to my call for help to restore my cellar after flooding. They addressed all my concerns and questions, and provided a fair and accurate estimate. They removed all of the flood damaged contents, steam cleaned and sanitized the cellar floor. ALL of the crew were professional and pleasant. They clearly take customer service to heart. The commercials you see on TV are really true: they make it "Like it never even happened." Thank you!

Everyone was kind and very helpful. They explained each step and made sure we were happy with the end project.

Personnel were consistently helpful, careful and made certain that I understood what would happen. They answered my questions completely and with courtesy. We are very impressed with SERVPRO's services and employees.

They were great! Came quickly, were so polite & professional. Got the flooded area taken care of. I would highly recommend them!

Pete Kenney and his crew were awesome. Pete is TOP SHELF! He is concise, clean and extremely personable. Thanks Pete!

They were perfect and professional! Don't change a thing!

We have appreciated everyone's patience with a difficult situation that occurred last winter that caused the process to be delayed until the spring/summer. Thank you! 

Prompt, courteous and knowledgeable people - all team members!

They always went the extra mile. Great response & great service!

Thank you very much! Work was completed in a timely manner even under all circumstances.


Ray and Joe were excellent and their crew. They moved all of our stuff out, demoed the damaged area and were helpful in getting people to come in and repair the damage. We can't say enough about them.

Very thorough, timely and helpful.

I'm VERY satisfied with the results!

Glad they were here to help. Great customer service!

DO NOT lose employee Pete Kenney! He was spot on!

Ray and his team were great... they arrived within 20 minutes of my call, got to work quickly and efficiently. The young ladies worked hard and I'm sure they lessened further damage with their proficiency. They were informative, helpful and professional. Thank you all so much. Definitely recommend Sanford SERVPRO!

I'm out of state and still felt in very good hands with Pete Kenney and his crew.

I had some smoke damage in my kitchen, they dropped off a machine for 3 days and it completely removed the smoke smell throughout my house. YAH HOO!!!

Thank you! The team was so nice and did a great job. I will recommend you to ALL!

The SERVPRO personnel did an awesome job!

Ray and Evan were great to work with! They both performed amazing jobs and I am very pleased with all results. I would definitely use them again in the future.

Superb service!

This type of thing is very overwhelming, but SERVPRO's services were top notch!

They do a really fantastic job and are outstanding to work with!

The 3 workers were very courteous as they went about their work, as well as being mindful of us. Peter Kenney is the upmost professional. He kept in contact with us always keeping us informed throughout the whole process. We would, without hesitation, recommend Peter Kenney and the SERVPRO staff to anyone who may require SERVPRO's services!

I was very, very impressed with everything Pete and his crew did. You and your crew definitely deserve all 10's!

Unbelievable! This franchise is SO GOOD!

SERVPRO in Springvale is amazing! Great management by Ray Fowler and the restoration crew is wonderful, fun and so thorough!

I HIGHLY recommend them! They’ll take great care of your home!

Professional and thorough. My third time using their services and would highly recommend Pete. Amazing job each and every time. Always are prompt with estimates and scheduling. Trustworthy.

We are so impressed with SERVPRO! Pete and staff are so reliable and friendly! We can't believe their attention to detail. We can't speak highly enough!

The team from Sanford not only did a great job , they were very courteous and knowledgeable! They went above and beyond to minimize any impact to us and left our home spotless! Highly recommend!

The team from SERVPRO are wonderful. This is our second experience with them and they have been life savers! They are confident in what they do, and, when you have water pouring from your ceiling, you need a calming, confident voice...and that is what SERVPRO has been for us.

"Prompt and tidy service"

"SERVPRO was outstanding and very professional. Even though it was a holiday, they promptly showed up to start the clean up."

"Thank you for your prompt attention to our home. You were here the day I called. The crew did a great job and we appreciate all your hard work."

"Very professional and helpful experience from both Ray and Joe . They did a great job at what they had to do and made life very easy to move forward with the process!"

"SERVPRO personnel were professional and they communicated well throughout whole cleanup process."

"I recently had water damage from a failed water heater. Not knowing
what to do first, I was told to call SERVPRO quickly. Since that day, I have had many visits and phone calls with employees from SERVPRO. Everyone
has been kind and helpful to me thru this terrible experience. This
was my first experience with SERVPRO and it was such a pleasant
experience that I would recommend this company to anyone
that needs help and guidance in unfortunate circumstances."

"The team from SERVPRO are wonderful. This is our second experience with them and they have been life savers! They are confident in what they do, and, when you have water pouring from your ceiling, you need a calming, confident voice...and that is what SERVPRO has been for us."

"The team from Sanford not only did a great job , they were very courteous and knowledgeable! They went above and beyond to minimize any impact to us and left our home spotless! Highly recommend!"

"Please be advised, we are extremely pleased with their performance!" 

Thank you so much for all your help. I appreciate all that you and your crew did to make the basement livable! 

From the first meeting, Pete Kenney made me feel very confident my problem would be handled properly; He was captain of the ship. 

"Came right away, always on time. They were very thorough with repairs, and very honest."

Prompt and tidy service!

John was extremely personable and helpful. Helped us address all of our needs.

"Thank you very much for your prompt and professional service!"

"Thank you once again from all of us at the Art Association. The chairs come our great and the looks NEW!"

"Thanks for your help cleaning out the family room."

"I wanted to express how impressed I was with the service you provided at our home. I appreciated the expertise provided to create an estimate of the job and how reasonable the estimate was. I was also extremely impressed with the professionalism of the crew that performed the job. They were very thorough and friendly, and also very helpful with suggestions for other projects that I was tackling in the apartment. Without hesitation I would recommend SERVPRO to family and friends and I would certainly call upon your service again in the future. Thank you very much for the excellent service you provided."

"Thank you SERVPRO for effective and courteous service and a laugh or two along the way! What else can you do with sewage?"

"You know it is because of your professionalism and your kindness that the little people like me survive. Thank you"

"Thank you for making our home sparkle after "the disaster". I keep seeing your trucks around town never knowing how efficient, helpful and kind all of you are. The two young men that you sent did a great job and were very respectful of our space. Thank you again."

"Thank you so very much for your prompt, professional, and effective response to our recent water damage, We hope to never need services like "water mitigation" again but we will call if we do and will recommend your company to others. Thank you."

"I would highly recommend this company"

"Amazing prompt service! Great team, handled like pro's"

"Fast, friendly, and efficient, Thank you!"

"Pete K and team were terrific!!"

"Professional crew, work was done in a timely manner!"

When you see all that (water) you think to yourself how can this water damage be fixed? SERVPRO of Southern York County knew the answer. They brought in their team of water damage experts and presto I had my house back. I am so impressed with the teamwork and knowledge of their water crew. Thank you!