What our Customers say...

Water Damage Testimonials

Pete Kenney and his crew did a great job on our flooding cleanup. They had the right equipment and attacked the job with a positive attitude. They happily took care of every request in order to make sure that we were completely satisfied.

We had called on them years ago and were happy to use them again. Should we need help in the future, SERVPRO will be my first call!

I recently had a flood in my basement after two severe snow storms. I called SERVPRO and they came the same day to help me out. They are professional, understanding and did a great job! I would highly recommend them if you have any issues with water.

SERVPRO SYC has been very responsive to helping in my recovery from a toilet flooding incident over a weekend period while unattended causing significant damage. Their team has been very professional in accomplishing the Demo and drying work needed in a very timely manner. They worked closely with me to abate and salvage as much as possible and identify all areas that needed attention.

This was a large job involving 3 floors and every room. They were very professional and did a great job

We hired SERVPRO to come out and help us with a small ceiling issue, they were quick to reply, easy to work with and did a great job overall repairing / cleaning up the ceiling! Thank you.

Had crazy time trying to submit my review to Facebook and Google so I am sending it to your local email. Please make sure as a favor to us that this review gets to the right people.
Let me say that your work during this terrible flooding ordeal in February was beyond fabulous! These were scary times with a lot of valuables/heirlooms in the new basement at risk because of the massive local flooding and power failure. The workers were very a well trained and knowledgeable and answered all our questions. They obviously liked their jobs which was obvious. We can’t say enough about them and being a retired Vice President of a non profit company for over 30 plus years I hired many people during this time frame. So I know talented staff when I see them and it proves beyond a shadow of a doubt that your company has great hiring practices. Also, in addition to the front line flooding workers I would like to mention office manager Ms. Harrison for her expertise in keeping me informed and also answering a plethora of questions. She deserves a medal. Last, but I can assure you not least, was the great "calming us down" help that Pete Kenny gave us and all the countless questions that he answered with integrity, honesty and super expertise and always showing my wife and I an understanding attitude. He is a great ambassador for your company and a pros pro and I therefore will personally recommend SERVPRO® to everyone that needs your services in the future down here. Thank you again!

We had the best experience with SERVPRO Southern York County. I rarely do surveys or write reviews. I chose to write this one because Pete from SERVPRO was just fantastic. From the very first frantic call to the last, Pete was responsive, professional and calming. He kept us posted every step of the way. The work was completed ahead of schedule and the job thorough. If you ever find yourself in the unfortunate circumstance to need mitigation work, use these guys they are the best.

I came home after being away 2 weeks to a finished family room and basement full of water. SERVPRO quickly sent out a team to clean and dry the area. Pete worked directly with my insurance company to file a claim. His team literally took care of everything - water removal, disposing furniture, cutting wallboard, and removing doors, floors and mopboards. Pete and his team were always professional, efficient, kind and courteous. SERVPRO literally were my knights in shining armor!

Pete and his team were amazing. Communicative, present, professional and courteous. I would recommend them to anyone with rapid remediation needs!

If you are looking for a company that is professional, friendly & timely, Call SERVPRO! Pete was my first contact and helped reason things out and talked about solutions to get the job done.
I am so happy!!! Thank you!!

Joe and his crew where awesome, immediately responded to our water mitigation call, working around my schedule. Joe explained everything in detail that needed to be completed. His crew was professional, neat and provided quality work. Explaining the process from start to end, with updates on progress. Highly recommend SERVPRO, will be the only company I would recommend and use in the future.

SERVPRO was an excellent choice when we had a water problem. The staff came quickly, set up equipment, and answered all questions. I would certainly call on them again if I had another problem.

Cannot say enough about the SERVPRO people, service. It was a joy having them in my house. From cleaning to restoration, construction, it was all done. Thanks to all the guys, especially John C!

Impressed. From the management down to each technician, SERVPRO made the entire experience stress free. They always kept us informed of the schedule and what to expect. The workers where always polite and conscientious.

They were completely flawless. Super nice, clean, and always polite nice and explaining everything to me. Having a huge mess was easy to deal with SERVPRO there.

SERVPRO did a wonderful job of clean up after pipes burst in my home. They were efficient and completed the job in a timely manner. I would use them again and recommend them highly.

Very professional. Arrived quickly and worked fast.

Flooded basement at a busy time for these guys, Peter was an absolute saint and took care of the problem right away!

We wish to thank Joe Belanger for his prompt response and assessment of the water damage in my home. We are also immensely grateful to Joe Blanco, Mike Monroe and Ethan Bentz for their skilled workmanship, professionalism, and team work. Everyone's care, concern and kindness brought much comfort and peace of mind. Your service is invaluable. God bless you all and again, many thanks! 

Pete was awesome to work with and the SERVPRO team were all professional and did an excellent job!

Fast, friendly, and went out of their way to help and set up contractors for repairs

“There is standing water in my basement, can you help?"

That’s it. They were on their way.

After calling SERVPRO of Southern Maine, it was clear why they have “Pro” in their name.  Within an hour they were in my basement cleaning up the water.  Once that was accomplished they deployed fans and dehumidifiers to dry up the moisture as a measure to eliminate the conditions where mold could form.  In and out in about two hours. My wife and I are very grateful.  The team from SERVPRO worked with confidence and that confidence was contagious!

Thank you SERVPRO. Best in class service.

Great service, the two men that placed the fans and dehumidifiers and did the work were very professional and friendly.

I can’t say enough good things about this crew. They were there within an hour of my house flooding, extracted all the water and had drying equipment in place in less than a day. A few days later they came and did the removal of all the damaged drywall/flooring/etc. they did an incredibly clean demo and left the house very live-able for the interim. Kudos all around from start to finish. Very friendly, professional and prompt.

Highly recommend this company. Made the experience so easy, responded within 2 hours. Could not have been more friendly and professional. Manager even followed up with a visit to check that his employees managed to job properly. 5 stars!

SERVPRO has saved us twice now. This is a great company with a proven track record. The Sanford/ Springvale location has been beyond great! They came right out, addressed the problem immediately, continually checked in on the progress, and then were more than fair each time with their invoicing. I would not hesitate to call them if needed in the future.

Excellent service very caring people.

SERVPRO of S.York County responded, assessed the damage and started the clean up of my flooded home quickly. The manager of the job communicated frequently and was responsive from start to finish. Team was thorough. Great job!

They took care of everything!

We had a breach of the furnace in February at our church. It had gone undetected for several days so consequently it flooded the basement. I called them on a Saturday and they came promptly and cleaned up the water and set up drying equipment. We were very glad to have such timely service on a weekend. We are very grateful for the work done.

Our entire first floor was destroyed due to a broken ice-maker connection (tip: always shut it off if you are going to be away for a while).
SERVPRO packed up the kitchen, moved furniture, demolished, got the water and mold out.
THEY WERE SO RESPONSIVE and so professional.
We highly recommend them.

Highly recommend!

SERVPRO responded to our call in a timely fashion. We had water damage in our conference room and it was a bit smelly. The guys came out, moved furniture, cleaned the carpet, and put the furniture back. They were polite, professional and very fast!

SERVPRO was great! Their communication was great. They told us when they would be there and showed up as promised. The staff knew what they were doing and followed up. They even stored our cleaned carpets for several months. I would very highly recommend them.

Everyone was kind and very helpful. Explained each step. Made sure we were happy with the end project. We would recommend SERVPRO to our friends and family

They came ASAP and acted right away to rectify the water, chemical restoration because of the sewage. They removed all soiled items and took pictures for insurance

Leaking roof caused water damages to walls and ceiling. They quickly demoed the damage and dried out the space for repair.

Great Service!!! Accommodating to our needs. Worked great and in a timely fashion.

Pete, from SERVPRO, was extremely responsive, thorough and professional. Him and his team did an excellent job cleaning up my home and saving whatever contacts he could. We really appreciate the work he and his team has performed.

The service was extremely efficient and professional. Would always recommend their service

SERVPRO was very professional and I would highly recommend them.

When the library's basement flooded on a Weds evening after 6pm, I called the fire department first and SERVPRO right after. It was a disaster with a basement full of books, crafts, furniture and so much more. Once the fire department realized that the water was coming up through the floor and all the pumping wouldn't help, they told me to get the professionals in here - SERVPRO! They couldn't have been more helpful, dependable, and professional. They worked for the next several weeks to clear out the debris and dry out the basement until it was completely cleaned, clear, and dry. They are a fantastic company to work with and I highly recommend them! Thank you SERVPRO!

Excellent service. Very responsive.

They were excellent, 5 stars! Was extremely happy with their service, would definitely recommend!

I cannot say enough good things about SERVPRO and especially Pete Kenney and all those who work with him. We have a house in Wells which is a vacation home. We found out from our neighbor that we had a flood and significant steam and mold damage. We called SERVPRO early in the morning when we were driving up from our other house and they were there within an hour and communicating with us over the phone as we were driving up about what they would do to take care of the damage. Throughout the months long process of water removal and mold remediation and clearing out our basement of all of our things, they have been nothing but professional and caring!! I cannot say enough good things about SERVPRO!! From the drying of our basement, to packing up of all of our things that could be saved and removing the things that couldn't, to communicating with our insurance company, and then to the mold removal and then finally the repair work, every step of the way was amazing and easy. We cannot thank Pete Kenney and everyone else involved along the way more, they were just, simply the best. We had SERVPRO do the water and mold remediation and also the repair work. Evan Hudson did the repair work and was also amazing! They made a very difficult situation easy to deal with and communicated all along the way about each step even when we were not able to be at the house. We definitely felt that we were in good hands and felt comforted by the fact that they were taking care of everything. Thank you, thank you, thank you!!

Everyone was very courteous and friendly. Work done efficiently and they showed up when they said they would. Very helpful during a difficult experience.

We had severe water damage and within one hour Joe and his team were there to begin what turned out to be 2+ weeks of dehumidifying, fans, and demolition. Also need to mention they moved furniture, boxed up personal items and clothing as well. Their work ethic is top notch and the hardest working people I've ever seen. Obviously very emotional for us being the homeowner but Joe and his team set our minds at ease. The company is extremely professional, and out of a tragic experience we walked away with confidence and that we were taken good care of. Thank you!

It was an extremely overwhelming event and the staff and crew made it so much easier. The crew I worked with was great. They were very professional and reassuring during an extremely stressful time. There were so many folks working in the house during the demo and restoration, everyone was very respectful of my home while being efficient and thorough. Thank you all!

I called after a burst pipe. They were extremely quick and thorough and helped arrange everything from water removal, to insurance process, to repair. Can't thank Pete enough for all his help!

Ray was incredible - super fast to arrive at the house when we called. Walked us through the services and kept me up-to-date on activities and progress. It was great!

Thank you for all of your help and for making this an easy situation to deal with!

Peter Kenney was 100% professional. Always kept us up to date with the work they were doing. Very prompt in replying to calls and messages. Great job!

SERVPRO employees were very professional and knew exactly what to do. Very organized and detailed in their work. Very satisfied customer.

A friend told me about her experience working with Pete Kenney and his team from SERVPRO, that they were extremely pleased and impressed with their thoroughness. I was not disappointed at all. Their integrity and honesty was impressive!

Everyone was kind and very helpful. They explained each step and made sure we were happy with the end project.

Personnel were consistently helpful, careful and made certain that I understood what would happen. They answered my questions completely and with courtesy. We are very impressed with SERVPRO's services and employees.

They were great! Came quickly, were so polite & professional. Got the flooded area taken care of. I would highly recommend them!

Pete Kenney and his crew were awesome. Pete is TOP SHELF! He is concise, clean and extremely personable. Thanks Pete!

They were perfect and professional! Don't change a thing!

They always went the extra mile. Great response & great service!

Ray and Joe were excellent and their crew. They moved all of our stuff out, demoed the damaged area and were helpful in getting people to come in and repair the damage. We can't say enough about them.

I'm VERY satisfied with the results!

Glad they were here to help. Great customer service!

Ray and his team were great... they arrived within 20 minutes of my call, got to work quickly and efficiently. The young ladies worked hard and I'm sure they lessened further damage with their proficiency. They were informative, helpful and professional. Thank you all so much. Definitely recommend Sanford SERVPRO!

I'm out of state and still felt in very good hands with Pete Kenney and his crew.

The SERVPRO personnel did an awesome job!

This type of thing is very overwhelming, but SERVPRO's services were top notch!

They do a really fantastic job and are outstanding to work with!

The team from SERVPRO are wonderful. This is our second experience with them and they have been life savers! They are confident in what they do, and, when you have water pouring from your ceiling, you need a calming, confident voice...and that is what SERVPRO has been for us.

"Thank you for making our home sparkle after "the disaster". I keep seeing your trucks around town never knowing how efficient, helpful and kind all of you are. The two young men that you sent did a great job and were very respectful of our space. Thank you again."

"Thank you so very much for your prompt, professional, and effective response to our recent water damage, We hope to never need services like "water mitigation" again but we will call if we do and will recommend your company to others. Thank you."

"I would highly recommend this company"

"Fast, friendly, and efficient, Thank you!"

"Pete K and team were terrific!!"

"Professional crew, work was done in a timely manner!"